INstruchemie BV
Zwet 26
9932AB Delfzijl
The Netherlands
Tel: +31 596 634 831
Fax: +31 596 634 755
Chamber of Commerce
32044409
ORDER & SHIPMENT INFORMATION
Customer Service
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Phone |
+ 31 (0) 596 – 634 831 |
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Fax |
+ 31 (0) 596 – 634 755 |
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
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Postal mail |
P.O. Box 120 9932 AC Delfzijl The Netherlands |
For quick service when placing an order, please include the following information:
- Contact Name
- Delivery and invoice address
- Telephone / Fax number
- Email address
- Your purchase number
- Product number – product description(s)
- Quantity per item
- Reference of a price quotation (if applicable)
- Your VAT number (Value Added Tax).
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| Fax +31 596 634 755 | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Location | VAT (Value Addes Tax) |
| Inside EU (European Union) | 19% VAT will be charged unless your VAT number is supplied |
| Outside EU (European Union) | VAT will not be charged |
| Location | VAT (Value Addes Tax) |
| Netherlands | Up to an order amount (excl. VAT) of Euro 250.00 we will charge Euro 15.00 small order costs and Euro 15.00 freight costs. |
| Inside EU (European Union) | Up to an order amount (excl. VAT) of Euro 250.00 we will charge Euro 30.00 small order costs. The FedEx freight costs depend on volume, weight and distance. |
| Outside EU (European Union) | Up to an order amount (excl. VAT) of Euro 250.00 we will charge Euro 30.00 small order costs. The FedEx freight costs depend on volume, weight and distance. An International Surcharge of Euro 25.00 will be added to all invoices. |
Additional import freight costs can be charged to all invoices if these costs are for importing non-regular
products to our company.
Applicable are our General Sales, Delivery Terms & Conditions
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PLEASE REFER ALSO TO OUR PURCHASE CONDITIONS.
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Shipment
INstruchemie will only ship to a registered business/institute address. All orders will be shipped by DHL – international. DHL is used in order to provide our quickest and most economical mode of transportation.
- On request we will provide you with air will numbers for tracking on the internet.
- After packing & shipping the delivery time will be 1 or 2 days.
- We ship & delivery products to countries in Europe, North-America, South-America, Middle East, Asia, Africa.
- Special boxes or containers with the required products will be shipped by car, truck, boat and air-craft.
- The shipping boxes will be labelled according the latest requirements.
- INstruchemie logistic department can ship products with dry ice.
- More than 30 years INstruchemie has experience and contacts with many couriers, forwarders and transport organizations.
Payment terms
(International) payments terms are 14 days after invoice date. Orders may require pre-payments through
Proforma invoice. Payments only by bank wire transfer. Bank details are printed on the invoice or will be provided
on request.
Return policy
INstruchemie guarantees that all products perform according to the parameters found in their respective package inserts, until the expiration date. Any product found not to perform up to these standards will be replaced without charges. INstruchemie is not responsible for products that are held past the expiration date or if not stored properly.